A recent extensive study indicates a significant embrace of technological advancements by real estate professionals, though the impact varies. The National Association of Realtors' 2025 Technology Survey highlights that digital signature tools are still paramount, utilized by nearly 80% of respondents, closely followed by social media platforms, which are used by three-quarters of agents. Emerging technologies such as drone photography and AI-generated content are also gaining traction, showing a growing trend towards digital innovation within the industry.
Regarding artificial intelligence, the survey reveals a nuanced picture of integration and perceived effectiveness. While a substantial portion of agents, approximately 68%, have incorporated AI into their operations, only a minority, about 17%, attribute a significant positive influence to these tools. A larger segment, 46%, reports no discernible impact from AI, suggesting that its full potential in real estate is yet to be realized or understood. The most common AI applications include large language models like ChatGPT, and CRM systems with integrated AI capabilities, alongside a smaller adoption of chatbots and digital twin technologies.
Despite the varying impact of AI, real estate professionals are actively investing in technology, driven by the desire to enhance efficiency and improve client experiences. The survey indicates that a majority of agents, 67%, feel adequately supported by their brokerages in terms of technology provision. Nevertheless, a considerable number of agents continue to personally fund technological tools, with monthly expenditures ranging from $50 to over $500. This commitment underscores a forward-thinking approach aimed at optimizing processes and fostering stronger client relationships, leading to overwhelmingly positive client responses to technology integration.
The real estate sector's continuous integration of technology underscores a commitment to progress and client-centric service. By embracing digital innovations, real estate professionals are not only streamlining their operations but also enhancing the overall experience for buyers and sellers. This proactive adaptation to technological change highlights a dynamic industry striving for efficiency, innovation, and ultimately, greater success in an evolving market landscape.