A recent incident at a Wisconsin car dealership has sparked widespread outrage and discussions about racism. A customer, Makayla Starks, reported experiencing racial discrimination during what was supposed to be a routine oil change service. The dealership, Kunes Buick GMC, admitted that an employee had included a racial slur on the service sticker, leading to protests and calls for a boycott. The company is now conducting an internal investigation into the matter, while Starks and her legal representative are considering further action.

Customer's Experience with Discrimination

Makayla Starks encountered an unexpected and deeply troubling experience when she took her vehicle for an oil change in Oak Creek. Instead of receiving standard service, she discovered a racially offensive word printed on the service sticker attached to her car. This discovery not only shocked her but also raised concerns about the quality and integrity of the service provided. Starks covered the offensive sticker with a Post-it note to avoid being reminded of the incident each time she entered her vehicle.

The situation escalated when Starks noticed issues with her car's safety features and received a message from the dealership about exchanging proof of service. Upon closer inspection, it became apparent that the oil change had not been completed as expected, and her vehicle was malfunctioning. Her attorney, William Sulton, emphasized the seriousness of these lapses, stating that the dealership’s actions were both negligent and discriminatory. Starks also mentioned an unexplained visit from local police officers late at night, which added another layer of discomfort and concern to her experience.

Dealership's Response and Community Reaction

In response to the incident, Kunes Buick GMC acknowledged the employee responsible for the racial slur and terminated their employment. The dealership issued a statement committing to a thorough internal investigation to identify any other individuals involved or attempting to cover up the wrongdoing. Despite these steps, Starks and Sulton believe more accountability is necessary. They have called for a boycott of the dealership and are considering legal action to address the broader implications of the incident.

The community has rallied around Starks, with a protest organized outside the dealership to express solidarity and demand justice. Many have shared similar experiences of discrimination, highlighting a pattern of behavior that needs addressing. Sulton has received numerous calls from other customers who claim they too have faced discriminatory practices at this location. The incident has ignited important conversations about systemic racism and corporate responsibility, urging businesses to adopt stricter policies and ensure fair treatment for all customers.