Kern's Food Hall Embraces Flexible Parking Policy, Prioritizing Customer Satisfaction

In a move that aims to strike a balance between convenience and revenue, Kern's Food Hall in South Knoxville has unveiled a revised parking policy that caters to the needs of its patrons. The facility has abandoned its initial plan to charge for parking after two hours, opting instead for a validation system that rewards customers who make purchases within the establishment.

Unlocking Convenience and Savings at Kern's Food Hall

Free Parking for the First Two Hours

Kern's Food Hall recognizes the importance of providing a hassle-free parking experience for its visitors. To that end, the facility has maintained its policy of offering free parking for the first two hours. This allows customers to enjoy their time at the food hall without the added burden of parking fees.

Validation System for Extended Stays

For those who wish to linger longer, Kern's has introduced a validation system that can significantly reduce the cost of parking. Customers who make a purchase within the food hall can scan a QR code provided by the vendor, which will validate their parking for up to 12 hours. This means that those who indulge in the culinary delights of Kern's can extend their visit without worrying about steep parking charges.

Flexible Pricing for Longer Stays

For visitors who do not take advantage of the validation system, Kern's has implemented a tiered pricing structure for extended stays. After the initial two-hour free period, parking costs $5 for stays between two and four hours. However, for those who remain in the lot for four to 12 hours without validation, the fee increases to $10.

Seamless Parking Experience with Metropolis

Kern's has partnered with Metropolis, a parking management company, to handle the logistics of their parking system. Customers can sign up with Metropolis and have their license plates tracked upon entry and exit, allowing for a seamless and automated payment process. This eliminates the need for manual payment or the hassle of finding a parking attendant.

Responding to Customer Feedback

The revised parking policy at Kern's Food Hall is a direct response to customer feedback. The initial proposal to charge for parking after two hours was met with concerns from the community, prompting Kern's to pause the implementation and reconsider their approach. The new system, which prioritizes customer satisfaction, is a testament to the food hall's commitment to providing a positive experience for its patrons.

Enhancing the Kern's Food Hall Experience

By offering a flexible and customer-centric parking policy, Kern's Food Hall aims to create an inviting and accessible environment for visitors. The combination of free parking, validation options, and transparent pricing structures ensures that customers can fully immerse themselves in the culinary delights and vibrant atmosphere of the food hall without the added stress of parking-related concerns.As Kern's Food Hall continues to evolve and cater to the needs of the community, this revised parking policy stands as a testament to the establishment's dedication to providing a seamless and enjoyable experience for all who step through its doors.