Customers of a popular car wash in Springfield, Missouri, are voicing their frustration after being charged for a monthly membership despite the business appearing to be closed. The On Your Side team has been investigating the issue, uncovering a complex situation that has left many customers feeling betrayed and seeking resolution.

Loyal Patrons Seek Answers and Refunds

Memberships Charged Despite Closed Doors

Kimberly Wilson and her two dogs were regular visitors to the McBee's Coffee N' Carwash location on West Kearney Street. However, when she was charged a membership fee on October 2nd, she was unable to use the services, as the business seemed to be closed every time she visited. "My husband was like, why haven't they mowed their grass? It's like a foot tall," Wilson recounted, highlighting the apparent abandonment of the property.

Unanswered Calls and Emails

Determined to resolve the issue, Wilson reached out to the company through various channels, including phone calls and emails, but to no avail. "I tried to call the one in Springfield. I tried to call the one in Liberty. I emailed the website," she said, expressing her frustration at the lack of response from the business.

Proactive Membership Cancellation Claim

In a statement provided to the On Your Side team, the company's attorney claimed that all active memberships at the Springfield location were canceled proactively a month before the closure, and recurring charges were stopped. However, this contradicts Wilson's experience, as she was charged on October 2nd, which was after the alleged cancellation period.

Seeking Refunds and Resolving Billing Issues

Upset by the situation, Wilson simply wants her money back for the October charge. "Just if they would give us our money back for October. That's all I want. I'll go to another car wash. One that has been around for a while," she said, expressing her willingness to move on to a more reliable service provider.

Encouraging Customers to Seek Resolution

The company's statement acknowledged the billing issues and committed to resolving them swiftly. Customers are encouraged to reach out directly via email at info@mcbeescnc.com, and the company has promised to prioritize any necessary refunds.

Exploring Legal and Financial Recourse

Customers who have been affected by the situation are also advised to file complaints with the Better Business Bureau and the Missouri Attorney General, as the company currently holds an 'F' rating with the BBB. Additionally, customers can explore options with their credit card companies to dispute the charges and block any recurring fees.

A Cautionary Tale for Consumers

The closure of McBee's Coffee N' Carwash and the subsequent billing issues serve as a cautionary tale for consumers, highlighting the importance of due diligence and vigilance when it comes to recurring charges and memberships. As the situation continues to unfold, the On Your Side team remains committed to providing updates and guidance to the affected customers.