Customer Discovers Unwelcome Guest in Meal at Mall Restaurant

Jan 17, 2025 at 5:38 PM

A recent incident at the West Acres Mall has left a diner feeling uneasy after discovering an unexpected creature in her meal. The individual shared her experience on a local community Facebook page, reporting that she found a cockroach in the dish she received from Cajun Cafe, located within the mall’s food court. This unsettling discovery was made when she noticed the insect among her noodles. While staff members offered an apology, this event has raised concerns about hygiene and safety standards at the establishment. Previous health inspections did not highlight any significant issues related to pests but did mention handwashing compliance. Notably, a similar occurrence took place at the same restaurant several years ago.

The incident unfolded on Thursday when a diner posted about her shocking find on a community platform dedicated to the FM Area. According to her account, she encountered a cockroach while enjoying her meal from Cajun Cafe. An employee at the restaurant later confirmed the report but chose not to provide further comments. This is not the first time such an issue has arisen; a comparable situation occurred in 2019, leaving another customer feeling profoundly distressed and physically unwell throughout the day.

Back in 2019, the then-manager, Gabriel Rodas, assured patrons that measures were being taken to prevent recurrence. Despite these assurances, the latest health inspection report from last month did not reveal any specific issues related to pests, although it did note some concerns regarding hand hygiene practices. The repeated nature of this problem suggests that more comprehensive steps may be necessary to ensure the safety and satisfaction of diners.

Concerns about cleanliness and food safety have once again come under scrutiny following this incident. While the restaurant has previously addressed similar complaints, ongoing vigilance and stricter adherence to sanitation protocols are essential. Customers expect their dining experiences to be free from such unsettling surprises, and it is crucial for establishments to maintain high standards to protect public health and trust.